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CRO10 Sep 20261 min read

Product page checklist: 12 details that help people buy

Most product pages lose sales on small things. Run yours against this list on a phone, where most of your visitors shop.

In this article

Open one of your product pages on your phone and go down this list. Each item answers a question shoppers have before they add to bag.

Above the fold

  1. Title, price and rating visible without scrolling. Shoppers want to know what it is and what it costs straight away.
  2. Photos that show scale and use. Include the product in someone’s hand or home, not only on white.
  3. A clear variant picker. Show sizes and colours as buttons, and mark sold-out options instead of hiding them.
  4. An add-to-bag button that stays in reach. A sticky button on mobile saves a long scroll back up.

Near the button

  1. Delivery cost and timing. “Free UK delivery over £40, arrives in 2–3 days” removes the biggest surprise at checkout.
  2. Returns in one line. Link to the full policy, but give the headline here.
  3. Payment options. Show the ones you accept, including express options such as Shop Pay and Apple Pay.

Further down

  1. Benefits before specifications. Lead with what it does for the customer, then the details.
  2. Answers to the top questions. Find them in your customer service inbox and put them in a short FAQ.
  3. Full reviews with photos. Let shoppers filter by what they care about, such as size or skin type.
  4. Cross-sells that make sense. “Complete the set” works better below the main details than above the button.
  5. Speed. All of this needs to load quickly on a mobile connection. Check the page in PageSpeed Insights.

Test, don’t guess

If your store has enough traffic, test changes one at a time with an A/B test. If it doesn’t, make the changes that answer real customer questions first, and watch your conversion rate over a few weeks.

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